Pre-ordering means ordering an item that is currently not in stock but is in production and will be available at a later date. You can reserve an item by placing a pre-order for it, to take advantage of first-come-first-served shipping when the item becomes available.
All pre-orders require full payment at the time the pre-order is placed. If the pre-ordered product is offered at a special price for a limited time, we will honor that price provided the pre-order is placed and paid before the special price expires.
We fill all pre-orders in the order they are received, so by pre-ordering early you will be earlier in line when it comes to getting a highly sought after item. We will always attempt to fill every order on schedule. However, for reasons beyond our control, delays or cancellations may occur.
Note that you may cancel your pre-order for a full refund at any time before shipping by emailing us at firstname.lastname@example.org with your request. Once your order has shipped, you cannot cancel. Refused orders will incur a restocking fee of up to 25% of the cost of the items. Shipping charges will not be refunded.
We reserve the right to cancel any order for any reason at any time. We will notify you by email, but we are under no obligation to obtain permission or acknowledgement prior to cancellation.
Communication is very important to us. Please tell us if you have any questions.